Return Policy

Return Period

For products purchased from Artisanstoreon, you have 30 days from the date of purchase to return items for a refund or exchange. The return period begins on the date you receive the product. For services, cancellation policies may vary and will be specified in your service agreement.

Return Conditions

To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Items must not show signs of wear, damage, or use. We reserve the right to refuse returns that do not meet these conditions.

You must provide proof of purchase, such as a receipt or order confirmation, when requesting a return. Returns without proof of purchase may be denied or processed at our discretion.

Return Shipping Costs

If you are returning an item due to our error (e.g., wrong item sent, defective product), we will cover the return shipping costs. For returns due to customer preference or change of mind, the customer is responsible for return shipping costs unless otherwise specified.

We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot be held responsible for items lost or damaged during return shipping.

Return Process

To initiate a return, please contact us using the contact information provided at the bottom of this policy. Include your order number, the items you wish to return, and the reason for the return. We will provide you with a return authorization number and instructions for returning the items.

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, your refund will be processed to your original payment method within 10 business days.

Non-Returnable Items

Certain items are not eligible for return, including:

• Customized or personalized products
• Perishable goods
• Items that have been used or damaged by the customer
• Items returned without original packaging
• Digital products or services that have been fully delivered
• Items purchased on sale or clearance (unless defective)

Legal Requirements

This return policy complies with applicable consumer protection laws, including but not limited to state and federal regulations in the United States. Your statutory rights as a consumer are not affected by this policy.

If you are located in a jurisdiction with mandatory return or refund rights that differ from this policy, those rights will apply to the extent required by law.

Order Cancellation Policy

You may cancel an order before it has been shipped or before service has begun. To cancel an order, please contact us as soon as possible. Once an order has been shipped or service has commenced, the standard return policy applies.

For service contracts, cancellation terms will be specified in your individual service agreement. Some services may have cancellation fees or specific cancellation notice requirements.

Refund Procedure

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider, but typically refunds appear in your account within 5-10 business days after we process the return.

If you paid by credit or debit card, the refund will be credited to the same card. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

We reserve the right to refuse refunds for items that do not meet our return conditions or for returns initiated after the return period has expired.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return process and place a new order for the desired item. We will process your return refund separately from your new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage or defect when contacting us.

Contact Details

For questions about returns, refunds, or to initiate a return, please contact us:

When contacting us about a return, please include your order number and a detailed description of the issue or reason for return.